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dr_tomchi
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internet browser crashed..plz help
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03.10.08 (4 months ago)
#1
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hi
my internet browser(opera) has crashed. i uninstall it n then tried 2 reinstall it but the installation file is also not working.. even d previous versions cudnt b installed. i tried file shredder but of no use.. tried everything... some one plz advice
thanks
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BGM
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03.11.08 (4 months ago)
#2
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Hi,
From your description i can make out that your opera browser crashed,
you have un installed your browser already,
and you are getting some error message while trying to install it again.
To reach a conclusion i need some more points,
Please answer these,
 Please explain how did the browser crash.
Did you install any programs or Visit any 'dangerous(crack/torrent/like wise)' website recently?
What is your operating System? If its Win XP have you installed the latest updates? (i.e SP2)
Is your Anti-Virus up to date?
Do you regularly scan your pc for spywares?
Were there any strange behaviour from your pc. i mean automatic launch of the browser or pc/program crashes?
What about the other browsers? (internet explorer, firefox) Are they working normally?
Another thing i want you to do is that Download this software,
(It is a program named "Hijack This" used to analyse the programs running in your pc)
Install it in your pc, Run it,
Click on "Do a system scan and save a log file"
After scan a note pad file will open like this,
Copy all the text from that note pad file and paste in in your reply.
And close that program.
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dr_tomchi
Credits:
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03.11.08 (4 months ago)
#3
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| BGM wrote: |
Hi,
From your description i can make out that your opera browser crashed,
you have un installed your browser already,
and you are getting some error message while trying to install it again.
To reach a conclusion i need some more points,
Please answer these,
Please explain how did the browser crash.
Did you install any programs or Visit any 'dangerous(crack/torrent/like wise)' website recently?
What is your operating System? If its Win XP have you installed the latest updates? (i.e SP2)
Is your Anti-Virus up to date?
Do you regularly scan your pc for spywares?
Was there any strange behaviour from your pc. i mean automatically launching the browser or pc/program crashes?
What about the other browsers? (internet explorer, firefox) Are they working normally?
If possible, please post screen shots of details related to the problem. |
hi bgm
1....i dont know how it crashed
2...yes i do install n uninstall programs...1 or 2 r cracks(got them 4m frnds)... but i didnt vist any cracks site
3..its xp sp2.genuine
4...anti virus updated
5. no spy ware...using spyware doctor
6.. no.but my ms office n acrobat reader's icons r not coming....but they r working
7..ie firefox working normally
while insalling it says "windows cannot access the specified device,path,or file. You may not have the appropriate permissions to access the item
in programs files the folder opera is still there... opera.exe,opera.dll spellcheck.dll plugins n few more
these file cannot b deleted giving access denied error
bgm plz help me
thanks
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BGM
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03.11.08 (4 months ago)
#4
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Hi, I had edited the last post of mine and added some more points a few minutes back, please answer them too.
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dr_tomchi
Credits:
9439
My Scrapbook
My Reading List
5 Books
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03.11.08 (4 months ago)
#5
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Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:16:18 AM, on 3/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Lenovo\Bluetooth Software\bin\btwdins.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Softex\OmniPass\Omniserv.exe
C:\WINDOWS\system32\PMSveH.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\IBM ThinkVantage\Rescue and Recovery\rrservice.exe
C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Lenovo\HOTKEY\TpWAudAp.exe
C:\WINDOWS\system32\PMHandler.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\IBM ThinkVantage\Client Security Solution\cssauthe.exe
C:\Program Files\COMODO\Firewall\cfp.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\GetRight\getright.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: IE to GetRight Helper - {31FF080D-12A3-439A-A2EF-4BA95A3148E8} - C:\Program Files\GetRight\xx2gr.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [TPWAUDAP] C:\Program Files\Lenovo\HOTKEY\TpWAudAp.exe
O4 - HKLM\..\Run: [PMHandler] C:\WINDOWS\system32\PMHandler.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [cssauthe] "C:\Program Files\IBM ThinkVantage\Client Security Solution\cssauthe.exe" silent
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\COMODO\Firewall\cfp.exe" -s
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_7
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java142\jre\bin\NPJPI142.dll
O9 - Extra 'Tools' menuitem: IBM Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java142\jre\bin\NPJPI142.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: [snip]
! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\[snip]
!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: [snip]
! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\[snip]
!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.lenovo.com/us/en/
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) -
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} -
O17 - HKLM\System\CCS\Services\Tcpip\..\{C95802F6-E0BB-4DCA-B564-5B4FC422E835}: NameServer = 202.56.250.5 202.56.250.6
O18 - Protocol: ebk - {1E411CE8-FE8B-4973-B8E0-6EA2CC3C6B06} - C:\WINDOWS\system32\ebkp.dll
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll
O20 - Winlogon Notify: ACNotify - ACNotify.dll (file missing)
O23 - Service: Ac Profile Manager Service (AcPrfMgrSvc) - Unknown owner - C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
O23 - Service: Access Connections Main Service (AcSvc) - Lenovo - C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: AutoShutdown Service (AutoShutdown) - Barefoot Productions, Inc. - C:\PROGRA~1\AUTOSH~1\AS_Service.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\Lenovo\Bluetooth Software\bin\btwdins.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\Firewall\cmdagent.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Softex OmniPass Service (omniserv) - Softex Inc. - C:\Program Files\Softex\OmniPass\Omniserv.exe
O23 - Service: PMSveH - Lenovo - C:\WINDOWS\system32\PMSveH.exe
O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner - C:\WINDOWS\system32\PsaSrv.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - NetGroup - Politecnico di Torino - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
O23 - Service: System Update (SUService) - - c:\program files\lenovo\system update\suservice.exe
O23 - Service: TVT Backup Service - Unknown owner - C:\Program Files\IBM ThinkVantage\Rescue and Recovery\rrservice.exe
O23 - Service: TVT Scheduler - Lenovo Group Limited - C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
--
End of file - 10835 bytes
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BGM
Credits:
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My Scrapbook
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03.11.08 (4 months ago)
#6
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I didn't find any suspicious processes running in your PC.
So its unlikely to be a virus infection.
Do one thing, Run firefox, Set it as your default browser.
(Open Firefox, go to tools, then options, then main and set)
Download a fresh installation file of opera and keep in in your desktop.
Then reboot the pc in the safe mode. (write these down in a paper)
* If the computer is running, shut down Windows, and then turn off the power
* Wait 30 seconds, and then turn the computer on.
* Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
* Ensure that the Safe mode option is selected.
* Press Enter. The computer then begins to start in Safe mode.
Then delete the Opera directory in safe mode.
Install opera in Safe mode.
Reboot your pc.
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dr_tomchi
Credits:
9439
My Scrapbook
My Reading List
5 Books
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03.11.08 (4 months ago)
#7
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thanks bgm. i ll try this
my installation file was latest...i m having few olders versions of installations file...wen i try 2 install them i m getting this error.... Error 1326.Error getting file security : C:\ProgramFiles\Opera\program\plugins\npdsplay.dllGetlast:5
n the installation cudnt b completed n on pressing ok installation process finish by itself
i ll download new file n then will come back 2 u
thanks 4 ur help
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dr_tomchi
Credits:
9439
My Scrapbook
My Reading List
5 Books
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03.11.08 (4 months ago)
#8
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hi bgm
hw r u?
i fixed it.
it was i think all due to firewall(comodo).i downloaded new installation file for opera n uninstalled comodo n then deleted all d opera files. then installed d firewall n finally i was able to insatll d browser n everything is going fine.
i was using firefox n found it very gud
thanks 4 ur help
take care
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BGM
Credits:
104516
My Scrapbook
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03.11.08 (4 months ago)
#9
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Good to know that everything has been fixed.
However its unlikely that the firewall caused all these.
I think it was due to some faulty opera plugins.
When we uninstall a file, it may not be fully removed until a reboot.
As the error message says
| dr_tomchi wrote: |
| wen i try 2 install them i m getting this error.... Error 1326.Error getting file security : C:\ProgramFiles\Opera\program\plugins\npdsplay.dllGetlast:5 |
There was some active plugin of the old opera, still running when you tried to re-install.
Happy to know that you have opted for firefox.
Its the best one around!
If you are interested here is the link to firefox add ons,
You will surely like them!
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dr_tomchi
Credits:
9439
My Scrapbook
My Reading List
5 Books
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03.11.08 (4 months ago)
#10
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Ya thanks bgm...
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